Hotel Desk Clerks

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

About this Career

Average Salary

£16,477

New workers start at around £7,884. Normal pay is £16,477 per year. Highly experienced workers can earn up to £27,167

Annual Openings

329

Job counts include both employed and self-employed persons in London, and do not distinguish between full and part-time jobs

Daily Tasks

  • Maintains reception area in good order.
  • Records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency.
  • Supplies brochures, pamphlets and other information for clients.
  • Answers, screens and forwards or otherwise deals with telephone enquiries.
  • Records the details of enquiries and makes appointments and reservations.
  • Receives callers and clients and directs them to the appropriate person or department.

Skills Employers are looking for

Skills Importance
Active Listening 65%
Reading Comprehension 63%
Critical Thinking 58%
Writing 58%
Speaking 57%
Learning Strategies 52%
Active Learning 46%
Monitoring 41%
Mathematics 38%
Science 17%

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